CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Residential Energy Assistance Partnership (REAP)

 

Give to REAP

Find REAP on the AmazonSmile Charity List

 

Help a neighbor in need. Give to REAP.

Residential Energy Assistance Partnership (REAP) is a partnership of CPS Energy, the City of San Antonio and Bexar County. REAP provides energy bill assistance twice a year to those in need. The City of San Antonio and Bexar County process applications from customers.  CPS Energy contributes at least $1 million a year to the REAP fund and handles the program’s marketing, fundraising, and back office administrative requirements.

Learn about applying for assistance from REAP here.

Consider a donation to REAP the next time you pay your bill. Every dollar donated goes directly to those who need help. Program participants receive credit directly to their utility bills, ensuring they don't have to wait for a check or worry about managing any funds.

How Can You Help?

Giving to REAP is easy. You can add a few dollars to your utility payment and indicate that amount on your bill stub, whether you pay online or by paper. Or use the “Donate to REAP” link on this page to donate by debit or credit card, PayPal or Apple Pay. You can also make a mobile donation by texting “REAPSATX” to 41444.

*Note: There is a small processing fee associated with debit and credit card payments.

If you need assistance with a donation, contact us by e-mail or phone:

By email: REAPInc@cpsenergy.com

By phone: (210) 353-GIVE (4483)