Service Disconnections for non-payment resumed in September as we move toward normal business operations. Read more here  If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook and Twitter.  More info: NewsroomStorm Updates & Events

We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 AM to 5:00 PM Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Call Before You Dig

Know what's below before you start a project

Are you planning a home improvement project? Installing a new fence or deck? Or just doing some landscaping like planting a tree (see our Green Shade Tree Rebate) or digging a few holes for new shrubs?

The next time your project involves digging, be sure to first locate electric and natural gas lines, as well as cable and phone lines, by calling 811. Allow 48 hours (two full working days) for a team to come to your property and mark utility lines before your project begins. It's the law.

For additional information, call us at (210) 353-2970.  

You can make a locate request online at https://www.texas811.org/

 
 
Call 811