Service Disconnections for non-payment resumed in September as we move toward normal business operations. Read more here  If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook and Twitter.  More info: NewsroomStorm Updates & Events

We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 AM to 5:00 PM Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Gas Pilot Lighting

 
Gas Pilot Lighting

We can help you light and adjust the pilots on your natural gas appliances, water heaters and furnaces for just $24 plus tax.

Here are some things to keep in mind before you contact us for an appointment:

  • An additional fee may be assessed if you miss a scheduled appointment
  • If there is heavy accumulation of dust or the heating equipment is faulty, we will not light the pilot until the problem is corrected (owner's responsibility)
  • Any maintenance work must be scheduled with a private licensed heating/air conditioning contractor

For more information or to schedule pilot lighting, use our online request form or call (210) 353-2222.