CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Road Closures and Infrastructure Projects


Upcoming Road Closures

To maintain the overall health of our infrastructure and utility system, we have to occasionally close roads to perform upgrades, maintenance and replacements.   The road closures below are scheduled but on occasion, we are forced to close roads to make unscheduled repairs to our equipment.

The below schedule and timeline are subject to change.  Thank you for your patience as we work to provide you with safe and reliable electric and gas service.

CPS Energy reminds you as of September 2019, the Move Over Slow Down law now includes the requirement to move over or slow down for utility vehicles with flashing lights.  Help keep our crews safe. 

CPS Energy will begin construction on a new natural gas main being installed under Loop 1604 near IH-10 on the northwest side of San Antonio. Construction will require closure of the right lane along the IH-10 westbound frontage road to the eastbound Loop 1604 frontage road starting Tuesday, January 11, 2022.  READ MORE

NEW LAW:  CPS Energy reminds you as of September 2019, the Move Over Slow Down law now includes the requirement to move over or slow down for utility vehicles with flashing lights.  Help keep our crews safe. 

Sunday, January 16th, 2022

Sunday, January 23rd, 2022

Sunday, January 30th, 2022

  • Time: 9:00 AM – 3:00 PM
  • Location: IH 35 N and O’Connor Road MAP IT
  • Zip Code: 78233
  • Scope of Work: Line crews will raise the height of high-voltage overhead lines in the area in response to a request from Texas Department of Transportation.
  • Outages: No customer outages are anticipated as a result of the work.
  • Traffic Control & Notifications:   
    • CPS Energy crews will be working on both sides of the highway and access/frontage roads.
    • Intermittent traffic stops will be necessary and are a safety precaution for both drivers and crews. 
    • CPS Energy reminds drivers to be aware of crews and to Move Over or Slow Down near the work area. 
    • Onsite Law Enforcement Officers will provide the necessary traffic control.

Service Reliability Conversion Projects

We are undertaking projects to convert our existing overhead electric lines to underground lines for improved electric service reliability. We are undertaking these projects because underground electric lines are generally less susceptible than overhead lines to damage and/or service interruptions due to storms, vehicles, trees, and animals. These enhancements to our infrastructure are meant to significantly improve the electric service we provide in neighborhoods throughout our service area. Find project-specific information here.  

Planned Outages

Our community continues to grow. As it does, we're enhancing and adding new infrastructure as well as updating and improving current infrastructures. This helps ensure safe, reliable gas and electric service for existing and future customers.  

During infrastructure projects, you may experience temporary power outages that are necessary for our field crews to perform their work safely. We will notify you by phone at least one to two business days before any planned outage to inform you of the outage start time and approximate duration. To help us, contact you promptly, please take a moment to confirm or update your contact information in Manage My Account.

Planned outages are scheduled for the following zip codes for 2022:

78006  78105  78148  78154  78213  78217  78229  78229  78230  78231  78232  78233

78238  78240  78245  78247  78248  78249  78250  78250  78251  78253  78254  78257