CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Blossom Substation


We plan to construct a new electric substation in the near north east area of San Antonio on Starcrest Dr. The new substation will be supplied from an existing high-voltage transmission line that runs next to Starcrest Dr. The substation will supply electric power to homes and businesses in the immediate area, largely using existing lower-voltage distribution lines. The site selected for this infrastructure is owned by us.

A substation is a local power hub or distribution point for electricity. This substation will provide additional electric capacity to support community growth and it will improve the reliability of electric services to homes and businesses in the area.

Construction of the substation is tentatively scheduled to begin in March 2016 and be completed in June 2017. We would like to thank you in advance for your patience and understanding as we work to continue delivering dependable, affordable energy to you and your neighbors.

This page will include regular updates on the project as steps are completed.

If you have any questions, please contact:
CPS Energy
J.J. Hernandez, Project Manager
Trumbo Substation Project
Mail Drop 111008
P.O. Box 1771
San Antonio, Texas 78296-1771
(210) 353-4531