CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Inwood/Deerfield Neighborhoods



In an effort to continuously improve the delivery and reliability of electric service to our community, we are performing a multi-phase project to help mitigate the risk of power outages in northwest San Antonio.



The work consists of extensive tree trimming in contact with overhead lines and installing animal guards at our nearby substation. As phases of our work are completed, area residents can expect to see an improvement to the reliability of their electric service.



This project is expected to begin January 2018 and be completed by March 2018.



01/02/2018: Reliability concerns investigated

01/04/2018: HOA meeting

01/26/2018: Project completion dates established

03/05/2018: Project completed



For more information, please contact us at 210.353.2222