CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Ingram Park Mall - Overhead Infrastructure Replacement


Overhead Infrastructure Replacement

As the electric and natural gas utility in the Greater San Antonio area, we are committed to providing reliable power, so customers’ lights and natural gas turn on quickly, operate safely and remain affordable. As such, we are committed to improving infrastructure to ensure we provide the highest level of customer service and reliability to our community.

As part of a service improvement project, we have identified the need to replace infrastructure for customers near Ingram Park Mall. CPS Energy crews will be replacing damaged arms and poles in the alley of Quiver Dr.  There will be an outage effecting approximately 120 residential customers and will last approximately six (6) hours.  

In a continuing effort to provide our customers with safe, reliable service, our crews will be working in your area to replace equipment on Thursday, February 6 from 8:30 a.m. to 2:30 p.m. For the safety of our crews, a power outage will be necessary while this work is being done.

We appreciate your patience as we work to enhance the customer experience for everyone affected.

If you have questions regarding this project, call 210-353-2222 or email, feedback@cpsenergy.com.