CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Merida to Westside



In our effort to continually enhance the reliability of our service, we routinely evaluate our systems and rebuild when needed.



We are rebuilding an existing single circuit 138 kV transmission (power) line between our Merida and Westside Substations. The transmission line route will be four miles long and begin near the Westside Substation, near the intersection of Ruiz St. and San Joaquin Ave. The line proceeds south and turns east along Ceralvo St. The line then turns north on Cupples Rd. and then turns east on Merida St. to the Merida Substation.

This project involves completely removing and rebuilding the transmission line including foundations, transmission structures (poles) and electrical wires. The existing lattice (webbed) structures will be replaced with steel poles. Customers along Ceralvo St. and Merida St. may experience short unavoidable outages during construction.



Construction will begin November 2018. Scheduled completion date is May 2019.



02/01/2018: Surveying begins



Robin Tarpley, Project Manager
Merida to Westside Transmission Line Rebuild Project