CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Natural Gas Infrastructure Survey

 
 

As part of our commitment to delivering reliable natural gas and electric service, we periodically perform routine maintenance on our infrastructure to ensure it continuously meets our standards. We have identified various locations in which contractors will perform survey work that will be completed by April 2018. Once the survey is completed our engineers will review and evaluate the integrity of our system. If it is determined that natural gas lines need to be upgraded, we will notify you in advance as well as provide updates to this webpage.

We thank our community in advance for their patience and understanding as we work to continue delivering reliable and affordable energy to our customers.