CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Shavano Park Pole Replacement

 
 

As part of our ongoing efforts to deliver reliable service, we routinely take proactive measures to ensure our infrastructure continues to perform as expected. We have identified the need to replace 94 utility poles within the City of Shavano Park. This work will require tree trimming efforts as well as access onto customer property.

To keep our community informed, we have scheduled a public meeting for Monday, August 06, 2018 at:

Shavano Park City Hall,
900 Saddletree Court
6:00 – 7:00 pm.

Please join us to receive details about this service improvement project.