CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Whispering Oaks Service Reliability Project

 

COMMITMENT TO RELIABLE SERVICE

As part of our ongoing commitment to deliver reliable gas and electric service, we routinely evaluate our systems and perform maintenance as needed. It is our goal to inform customers near construction zones prior to beginning any work and maintain up-to-date information on our website.

 

SCOPE OF PROJECT

We have contracted Zachry Underground Utility Services to replace transformers in in the Whispering Oaks Subdivision to increase the reliability of the existing electric distribution system.

A total of 37 transformers are scheduled to be replaced. Transformer replacement is a routine part of our maintenance program and plays an integral role in providing your home with proper voltage.  

 

ESTIMATED TIMELINE

This project is estimated to begin in August 2017 and be completed in September 2017.

 

PROJECT UPDATES

07/01/2017: Customer letter sent

09/30/2017: Project completed

 

PROJECT CONTACT

For more information, please contact:

Derrick Reed
CPS Energy Resource Management Supervisor
210.353.5525

Shane Buck
Zachry Underground Utility Services
210.218.6188