CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

STEP: Total Impacts and Cost-Effectiveness

Reduce demand today for a brighter tomorrow


CPS Energy’s Save for Tomorrow Energy Plan (STEP) aims at reducing the growth in our community’s demand for electricity by 771 megawatts (MW) by 2020 -- that’s the output of a large power plant.

We’re investing to meet this goal, focusing on these key objectives:

  • Encourage residents to purchase energy-efficient appliances
  • Increase the use of energy efficient lighting and programmable thermostats
  • Improve residential insulation use, as well as heating, ventilation and air conditioning (HVAC) systems
  • Increase commercial lighting retrofits, encourage use of energy-efficient, commercial HVAC systems and offer other energy-saving commercial programs


Our Save for Tomorrow Energy Plan (STEP) is an innovative energy conservation program with the goal to save 771 Megawatts (MW) between 2009 and 2020.  The cost of the program was initially estimated at $849 million, with annual costs ranging from $12 million to over $77 million.  Through STEP, we provide financial incentives to our residential and commercial customers to participate in energy saving practices and install energy efficient fixtures to reduce customers’ use of electricity on a permanent basis.

We achieved the community’s goal of reducing energy demand by 771 MW!  In fact, the goal was achieved a year ahead of schedule and 15% under budget.

Click here to see the summary report from ICF, a third party consultant who performed an overall program assessment of STEP.


Read more on the City of San Antonio - Office of Sustainability website:  Save for Tomorrow Energy Plan.