CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Smart Grid

Installing new technology to help you manage your energy

SmartGrid21617

Our Smart Grid Initiative is a major upgrade to our electrical grid, allowing us to keep pace with the 21st century demands now being placed on it.  Completed in 2018, the smart grid allows automated, two-way communication between customers' meters and CPS Energy.

This investment will support increased electric and gas reliability, boost efficiency and reduce costs, better integrate renewable sources of power into the grid, reduce emissions, increase your privacy and give you the first ever daily look at the energy you buy through My Energy Portal instead of waiting for a monthly bill.

For more information, please read our Frequently Asked Questions. It includes details on the project, its benefits to customers and myth-busting facts about smart meters.

We are a member of Smart Grid Consumer Collaborative, a nonprofit organization that works to educate the public about the benefits of the smart grid.

Contractors

CPS Energy works with Corix Utilities, GridOne, and Itron on this project.