CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

CPS Energy Rate Advisory Committee (RAC)

Purpose of the Rate Advisory Committee:

"Members of the RAC will devote the necessary time and energy to learn about the utility business and the rate design function in order to understand and provide thoughtful input and perspectives to CPS Energy Management and Board of Trustees on rate structure, rate design, proposed rate increases and generation planning issues.”

RAC Members:

The RAC is made up of 21 members comprised of 11 appointees by the CPS Energy Board of Trustees, including Mayoral appointees and 10 City Council appointees. Members of the RAC will devote the necessary time and energy to learn about the utility business and the rate design function that allows utilities to recover their costs to provide service. This effort will help them understand and provide thoughtful input and perspectives regarding CPS Energy’s rate structure and rate design options.

Sign up for Public Comment:

Time is set aside during RAC meetings for Public Comment. Comments can be up to 2 minutes. To sign up to speak, please email rac@cpsenergy.com before noon the day of the meeting. You will receive a confirmation email prior to the start of the meeting with instructions for joining Public Comment.

Watch RAC Meetings on Livestream:

RAC Meeting Livestream

RAC Meeting Information and Q&A:

RAC Agendas & Presentations

RAC Questions & Answers

RAC Contact Information:

E-mail:        RAC@cpsenergy.com
Phone:        210-353-6788                     
Mail:            CPS Energy
                    Attn: RAC   CT 1501
                    500 McCullough
                    San Antonio, TX 78215

 

Next Meeting:

Thursday, January 20

3:00 PM - 6:00 PM

 

Rate Advisory Committee