CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.


Watch the CPS Energy Tele-Town Halls

Next Tele-Town Hall: Check back later for more information

Previous Tele-Town Halls

Board Meetings

Public Input Session: Was held on Monday, December 13, 2021 at 6:00 PM

Public Input Presentation:  Rate Proposal Overview & Engagement Process Updates

December 13, 2021

Members of the public do not have to attend a Board Meeting or Public Input Session to communicate with the Board or with CPS Energy.  There are several different communication channels:

  • Email:  feedback@cpsenergy.com
  • By phone:  210-353-2222
  • By mail: CPS Energy ATTN: PUBLIC INPUT
    500 McCullough, San Antonio, Texas 78215

Register to receive a telephone call for the Tele-Town Hall: