CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

 

CPS Energy Tele-Town Hall Information

Next Tele-Town Hall: Check back later for more information

 

CPS Energy is hosting a series of Tele-Town Hall events in 2021 to ensure customers provide input on the utility’s path toward advanced generation sources. Thousands of customers have already participated in these types of events and the feedback has been an essential part of the process. At every Tele-Town Hall, CPS Energy will share information about initiatives the utility has in place for the community. This collaboration with its stakeholders puts the utility on the best path forward for San Antonio’s future energy needs. All of these initiatives are driven by our Guiding Pillars and People First approach and have the same goal to bring a cleaner, more sustainable future to San Antonio with the support of our customers.

 

Register & Watch Tele-Town Hall

 

Board Meetings & Presentations

Previous Tele-Town Halls: