CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Distributed Generation

 
Due to the increase in requests for distributed generation projects, the time required to review projects is 20-25 working days from when CPS Energy receives a complete application. Please take this timeframe into account when planning your project
 

Our customers are learning about a variety of new ways to generate clean, efficient energy, including distributed generation, which is smaller-scale power production located where the power is consumed. 

CPS Energy can help you install a distributed generation (DG) system on your home or business. Such systems include:

  • Solar photovoltaic
  • Landfill gas
  • Combined heat and power
  • Micro-turbine wind
  • Back-Up generator

DG systems typically generate from five kilowatts (5 kW), the approximate demand for a small home, up to 10 megawatts (10 MW), which can power large commercial or industrial installations. They can be connected directly to your electrical system or interconnected into CPS Energy's electric distribution system. 

To install a DG system:

  • Your home or business must comply with all CPS Energy installation requirements, which are found in the Distributed Generation Manual.
  • You must complete and submit a DG Application (found as Appendix D in the DER Manual).
  • You must submit an electrical one-line diagram, a site plan reflecting existing and new electric service equipment, and an elevation drawing. 

Once you’ve completed the materials:

  • The DG Application and associated documents must be emailed, in PDF format, to cpsesolar@cpsenergy.com for review.
  • The DG Back-Up Generator Application and associated documents must be emailed, in PDF format, to DG@cpsenergy.com for review.

Begin your application process today!