CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Safety on the Job

 
Safety on the Job

Helpful Links

  • /content/corporate/en/about-us/energy-safety/look-up-and-live
  • /content/corporate/en/about-us/energy-safety/natural-gas-safety-faq
  • /content/corporate/en/about-us/energy-safety/electrical-storms
  • /content/corporate/en/about-us/energy-safety/call-before-you-dig
  • /content/corporate/en/about-us/energy-safety/generator-safety
  • /content/corporate/en/about-us/energy-safety/working-with-electrical-equipment
  • Natural Gas Excess Flow Valve Customer Notification

Reducing exposure to electrical hazards requires constant attention -- for the health of your employees, the community, and for your company's bottom line.

It is important for your company and your employees to follow proper safety guidelines at all times. For example, every excavation requires a line location to determine if electric and gas lines may be in the area. Failure to locate these lines before a job begins may cause a dangerous and costly incident.

We can help your company implement a corporate electrical safety program that analyzes risks and hazards associated with every job. We offer free safety programs that teach employees about the importance of following proper safety procedures around natural gas and electric facilities.

Call 811 before you dig, or call CPS Energy with any questions at 210-353-HELP(4357).