CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Natural Gas Excess Flow Valve Customer Notification


CPS Energy is committed to providing our customers with safe and reliable natural gas service.  In accordance with recent federal regulations, our Gas Delivery team is in the process of deploying an Excess Flow Valve (EFV) installation program on some of our existing natural gas service lines.  

An EFV is designed to automatically stop the flow of gas if the service line is broken. Stopping the flow of natural gas from a broken service line significantly reduces the risk of a natural gas incident that could result in personal injury and/or property damage.

New natural gas regulations only require us to notify customers of their right to request an EFV; however, due to our commitment to safety, CPS Energy has decided to proactively install these devices on all qualifying service lines through a multi-year program, at no cost to our customers, as well as maintain and replace equipment, as necessary, at no charge.

EFVs are not appropriate in all instances and are not installed on all natural gas service lines. Our deployment team will be contacting qualifying customers to discuss the installation process.

If you would like your gas service to be evaluated for installation, please contact (210) 353-4338.  If you qualify, we’ll coordinate a date to make the installation.