CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Manage My Account (MMA)

MMA is available for Residential and Business Customers

Manage My Account (MMA) - For Home
 
Manage My Account (MMA) - For Business

We make it easy and convenient to manage your CPS Energy account no matter where you go, as long as you have an Internet connection.

Login:  Click the Manage My Account button on the top of any page.  

What can you do in Manage My Account?

  • Access My Energy Portal
  • View and Print Current Bill
  • View Current Balance Due
  • Set Up Alert Preferences for power outages and monthly energy bills - Read More about Alerts
  • Pay By Check (free)
  • Pay By Credit Card (through our payment processor - $2.35 fee - Read More in the FAQs)
  • Add/Update Emergency Contacts and Authorized Contacts
  • Set up a Payment Plan if you are unable to pay the full balance due
  • Reconnect service automatically when you pay your past due balance
  • Start / Stop / Transfer Service
  • Sign up for AutoPay or a Budget Payment Plan
  • View and print past bills
  • View Your Energy Usage
  • Update Mailing Address
  • Update Phone Number
  • Authorize Contacts
  • Manage Your Profile

See our Online Account Agreement.