CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

AutoPay (Automatic Monthly Payments)

Don't worry about due dates or late fees

We’ve made improvements to AutoPay. No more filling out an application or mailing a voided check. Now you can conveniently sign up online through Manage My Account.  

By enrolling in AutoPay, your monthly utility bill is automatically deducted from your bank account on approximately the same day each month. You will still be able to review your billing statement online before payment is withdrawn from your account. The only difference is you won’t have to worry about due dates or late fees. Still prefer to receive a paper bill? That option is always available.

Give it a try! Sign up for Manage My Account, enroll in AutoPay and simplify life!