CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Community Engagement/CRU

Proactively serving customers

Our Community Engagement group is taking customer service to the next level with a proactive approach that features a mobile Customer Response Unit (CRU). CRU is dedicated to increasing community awareness of and enrollment in assistance programs, educating customers about energy efficiency and safety, and working directly with customers with unique needs. CRU members wear uniquely designed uniform shirts and drive visible vehicles to ensure customers can identify representatives as official members of CPS Energy.

Community Engagement performs outreach through the CRU as well as the Casa Verde weatherization and Community Outreach teams. CRU will offer enhanced customer service by resolving situations through a case management approach. 

Casa Verde is geared up to enroll more customers into the program, which provides an average of $5,000 in free home weatherization improvements, saving customers an average of $350 a year in energy costs.

Community Outreach is working to educate customers and match them up with the right programs and services, including our Customer Assistance Programs

 
Community Engagement/CRU