CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Customer Service Centers - Appointments and Wait Times

Customer Service Centers - Appointments and Wait Times

Effective Wednesday, January 12: All Walk-in Customer Service Centers will modify their hours of operation to
Monday through Friday, 10:30 am to 5:00 pm. This change will remain in effect until further notice.

 
 
 

Hours of Operation

Effective Wednesday, January 12:  All Walk-in Customer Service Centers will modify their hours of operation to Monday through Friday, 10:30 am to 5:00 pm. This change will remain in effect until further notice.


CLOSED: Saturday & Sunday

Estimated wait times are refreshed every five (5) minutes.

Bypass the lines and take care of all of your billing and account needs from the comfort of your home with Manage My Account.

Northside
754 NW Loop 410, Suite 102
San Antonio, TX 78216

Hours: Monday - Friday, 10:30 AM - 5:00 PM
This CPS Energy location is closed.

Eastside
4525 Rigsby Ave.
Ste. 112
San Antonio, TX 78222

Hours: Monday - Friday, 10:30 AM - 5:00 PM
This CPS Energy location is closed.
Southside
660 S.W. Military Dr.
San Antonio, TX 78221

Hours: Monday - Friday, 10:30 AM - 5:00 PM
This CPS Energy location is closed.

Westside
803 Castroville Rd.
#406
San Antonio, TX 78237

Hours: Monday - Friday, 10:30 AM - 5:00 PM
This CPS Energy location is closed.