CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Employee Access

 

NOTICE: The Pandemic Reporting Tool has been decommissioned.
Please contact the COVID-19 Hotline if you have any questions.

CPS Energy employees and contractors can access the corporate network from a CPS Energy laptop or device or any personal computer when they're away from a company worksite.

With authorized access, you can connect to the network through Citrix or VPN accounts. Or access your CPS Energy email account with your logon ID and password. Just click on your preferred link below.

Any unauthorized access to the system, unauthorized use of an account, or unauthorized use of a password are criminal offenses under Texas Penal Code §33.02.

Before trying to access the various Remote Access environments, contact the ICS Service Desk, 210-353-2020, to confirm you have the proper authorization rights.