Service Disconnections for non-payment resumed in September as we move toward normal business operations. Read more here  If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook and Twitter.  More info: NewsroomStorm Updates & Events

We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 AM to 5:00 PM Monday-Friday. Starting on Wednesday 11/17, Customer service hours will be temporarily extended to 6:45 PM on Wednesdays only. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Customer Service Form

Commercial:  Online Account Issues (MMA)

Please complete the form below if you are having problems with Manage My Account.  We will respond as quickly as possible.

 
 
10-digit number that starts with 300
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Ex: Name@email.com
 
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Ex: 2105551234
 
Ex: 2105551234
 
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If you are having trouble with our CAPTCHA security and you are unable to submit a form, please call us at 210-353-6023 or email us feedback@cpsenergy.com. If you need to request an accommodation due to a disability, please send an e-mail to ADACoordinator@cpsenergy.com to let us know the nature of your request. We are here to help you.