CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Smart Thermostat for Business

 

Control the climate of your business -- anytime, anywhere

With a FREE Wi-Fi Honeywell programmable thermostat, you can:

  • WiFi required to be eligible for enrollment
  • Control the temperature at home – anytime, anywhere – from the Internet using your smart phone, computer or tablet with the Total Connect Comfort App.
  • Save on your home heating and cooling costs 
  • Request one at any time. Participation is voluntary.

Remember:  It's free! We will install it for free.

Through a Smart Thermostat, you agree to allow us to make adjustments to your thermostat during “conservation events.” This is when our system reaches peak demand. This will likely happen several times during the summer months and typically occurs between the hours of 3 p.m. and 7 p.m., Monday through Friday. During conservation events, you can opt out through your thermostat or smart phone app at any time and return to your normal settings. Conservation events don’t occur very often, but they are crucial in managing the energy needs of our community.  

To inquire about a Smart Thermostat, apply online, print an application, or call us toll-free at (866) 222-7645. Please have your CPS Energy customer account number when you call.