CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

School Pipe Testing


State law requires that all customer-owned gas piping in schools (public, private and charter) be leak tested every two years. Every school district (or school) is required to notify us that satisfactory pressure tests have been performed.

The law also requires us to terminate service to facilities if the required information is not in our possession before the due date.

CPS Energy has implemented a new School Pipe Testing Portal that allows School Representatives to submit their results of the pipe test(s). The same information will be submitted electronically in lieu of submitting the actual Railroad Commission of Texas Form PS-86B. We ask that each School District provide CPS Energy with contact information of the representative(s) who will be submitting the test records via the portal. The contact information must include at a minimum Name, Email Address, and Phone Number. Access to submit test record results will be provided to the identified contacts for each District / School Facility via an email with the link provided that will direct them to the portal.

Schools that do not have valid and correct test results submitted to CPS Energy priorto the beginning of their new school year or July 1 for schools operating year-round, will have their natural gas meters turned off and locked.

If you require assistance, please contact:

Michele Price: miaprice@cpsenergy.com

Alex Chavez: achavez@cpsenergy.com

Or email: SchoolGasPipeAdmin@CPSEnergy.com