CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.



Connecting Services

We can help you get your power turned on.

  • If you’re a CPS Energy customer and need to transfer service, register for an online account and transfer service in minutes.
  • If you need to start service and are not a CPS Energy customer, please request a letter of reference.
  • If you’re in the military and relocating to San Antonio, CPS Energy may waive your deposit fee. We also have several resources to make your move easier. Contact us to learn more.

Identification Requirements for Residential and Commercial Customers

An Applicant may apply for Service(s) by completing a written, verbal, or electronic Application for Service to CPS Energy. At the discretion of CPS Energy, an Applicant may receive Service(s) without entering into a written Service Agreement. Applicant is responsible for providing accurate information to CPS Energy in its Application for Service. CPS Energy relies upon the declaration that the Applicant is authorized to make the Application for Service, is acting in good faith, and is providing true and accurate information. An Applicant who fails to comply with this section may be denied Service.

Required Identification

An Applicant shall be required to provide one of the following forms of identification:

  1. Verifiable driver’s license issued by a state or territory of the United States;
  2. Verifiable identification card issued by a state or territory of the United States;
  3. Social security number;
  4. Federal tax identification number; or
  5. Any other form of verifiable identification (ID) considered acceptable upon review by CPS Energy.

These requirements can be found in the CPS Energy Customer Terms and Conditions Applying to Retail Utility Service Formerly Knowns as CPS Energy Rules and Regulations Applying to Retail Utility.

Are you new to our service area? We can help you not only get your power on, but help you get other utilities like phone service, Internet service, cable or satellite television, and security systems started. Call CPS Energy’s First Connections today at (210) 353-2222.