CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Affordability Discounts

 
ADP
 

We're always ready to help you, and we have a variety of plans to assist you with your bill. For example, if you’re a residential customer, you may qualify for a discount on your monthly service charge.

To qualify for this discount, your income must be at or below 125% of federal poverty guidelines and you must meet one of the following requirements:

  • Be 60 years old or older.
  • Have a disability.
  • Use life-sustaining medical equipment.
  • Have pre-school aged children or school children age 18 and under.
  • Have extenuating circumstances as determined by CPS Energy or the City of San Antonio.

Call (210) 353-6777 if you have questions or to see if you qualify.

 

Residential Affordability Discount Online Form