CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Critical Care Program

 
 

If you or a dependent living at home must use electrically operated medical equipment, the CPS Energy Critical Care Program gives you additional time to pay your bills.

To qualify:

  • You must print and complete CPS Energy’s critical care application with your physician.
  • The completed application must be faxed from the physician’s office to CPS Energy at (210) 353-3666.

Once you’re in the program:

  • When you move to a new residence, you must re-enroll.
  • You will need to re-enroll on an annual basis.

For additional information on the Critical Care Program, call (210) 353-2222.