CPS Energy’s offices, customer service centers and call center will be closed Monday, January 17 in observance of Martin Luther King Jr. Day. During the closures, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Read More.

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Green Shade Rebate Guidelines

Green Shade Rebate Guidelines

CPS Energy rewards customers for planting shade trees to increase their homes’ energy efficiency. But it’s critical to maintain your trees, in order to qualify for our Green Shade tree rebate program. See our tips:

How to plant:

  • Before you dig, call 811 for free, utility locator service
  • Once utility lines are marked, identify tree-planting locations 10-30 feet from the building, on the west, south, and/or east sides
  • For each tree, dig a hole at least two times the diameter of the root ball
  • Always keep the top of the root ball level with surrounding grade; never put soil on top of the root ball
  • Water the root ball and backfill the hole completely
  • Apply several additional gallons of water over the entire planting zone

How to water:

  • Follow the 3-2-1 method––start by watering three times per week for the first month, two times per week for the second month and one time per week for the third month, then water two times per month for the next three months and one time per month through the next growing season (March - August)

How to mulch:

  • Renew mulch once each year at a two-inch depth and at a radius of between 24-inches and 36-inches around the tree, for the first two years after planting
  • Mulch should not touch the trunk of each tree