Service Disconnections for non-payment resumed in September as we move toward normal business operations. Read more here  If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at Stay up to date by following us on Facebook and Twitter.  More info: NewsroomStorm Updates & Events

We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 AM to 5:00 PM Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Contract Services


Here’s an overview of the procurement process at CPS Energy:

  • All procurements of $25,000 and above are made through a competitive solicitation process.
  • Competitive solicitations over $50,000 will be advertised and will adhere to the guidelines set forth within each bid solicitation.
  • For solicitations in excess of $50,000, the solicitation will be advertised, will adhere to guidelines set forth in each bid solicitation, and may include a public bid opening.
  • All inquiries regarding bid solicitations should be directed to the buyer/analyst responsible for the commodity or service in question.
  • Once bids are received, the buyer/analyst will create a summary of the bid submittals.
  • The buyer/analyst will evaluate the bids and make a recommendation for award.
  • In the case of procurements governed by contract, a letter will be sent to the awarded vendor conveying the instructions of execution.
  • CPS Energy will review and approve the required documents.
  • Bid is awarded based on best value to CPS Energy.
  • The awarded vendor will receive a copy of the purchase order and the contract, allowing work to begin.

Here are some other things you’ll need to consider:

  • CPS Energy is a federal contractor. Consequently, we are required to report our contracting activity with large, small, minority, service-disabled, veteran, Historically Underutilized, HUBZone, and woman-owned businesses. 
  • Please review the most updated information on your company by accessing the Supplier Classification List to determine whether the classification for your company is current in CPS Energy’s Supplier Database. Upon accessing the link, please search for your company’s name and review your Expiration Date.

A CPS Energy Business Questionnaire will need to be completed and returned to us as soon as possible if the following applies:

  • Classification is expired.
  • Classification is to expire within 60 days.
  • Space for the “Expiration Date” is blank.
  • Company is not listed.

Contractors classified by CPS Energy as a “Large Business” will be required to furnish subcontracting documents for any contracts expected to meet or exceed $700,000, or $1,500,000 for construction of a public facility at the time of bid or proposal is awarded. Failure to provide these documents may result in the award being cancelled.